Privacy Policy

At our hotel, we deeply respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and store your data when you visit our property, use our online reservation systems, or interact with our services.

1. INFORMATION WE COLLECT

We collect personal information necessary to deliver exceptional hospitality services, comply with legal obligations, and ensure security. This includes:

Personal Identification Data: Full name, date of birth, nationality, passport details, government ID numbers, and vehicle license plate numbers.

Contact Details: Phone number, email address, mailing address, and emergency contact details.

Financial & Payment Details: Credit/debit card details, billing address, and transaction histories.

Stay & Service Preferences: Room preferences, dietary requirements, special service requests, and stay dates.

Technical & Surveillance Data: Closed-circuit television (CCTV) footage within public hotel spaces, Wi-Fi usage logs, and IP addresses when using our digital channels.

2. HOW WE USE YOUR INFORMATION

Your personal data is processed strictly for legitimate business and hospitality purposes, including:

1. Processing reservations, room check-ins, payment verification, and billing.

2. Fulfilling customized guest requests, room preferences, and concierge services.

3. Ensuring physical safety and security on hotel grounds via CCTV and access control systems.

4. Complying with statutory guest registration laws, tax requirements, and law enforcement requests.

5. Sending promotional communications, loyalty program updates, and satisfaction surveys (where explicit consent isgiven).

3. DISCLOSURE & DATA SHARING

We do not sell your personal information. We may disclose your data only in the following controlled circumstances:

Service Providers: Trusted third-party vendors who assist with IT infrastructure, payment processing, booking engines, and security operations under strict confidentiality agreements.

Legal & Regulatory Authorities: Local law enforcement, immigration officers, or judicial bodies when required by law or local government regulations.

Emergency Services: Medical professionals or emergency responders to protect guest health and vital interests.

4. DATA RETENTION & SECURITY

We implement robust physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, or alteration. Guest data is retained only as long as necessary to fulfill the purposes outlined in this policy or to satisfy legal, accounting, and government reporting obligations.

5. YOUR PRIVACY RIGHTS

Depending on local regulations, you have the right to access, rectify, or request deletion of your personal data held by us. You may also opt out of direct marketing communications at any time by following the unsubscribe link or contacting our Front Desk